You can read Healthwatch - West Sussex's May 2016 newsletter here: http://goo.gl/vKQNEX.
Along with colleagues, I have written to the Clinical Commissioning Group (CCG) to complain about the decision to award the contract for NHS Non-Emergency Patient Transport Service (PTS) in East Sussex to Coperforma.
This is after I have received numerous complaints from constituents who have suffered as a result of their transport failing to turn up on time, or at all, and drivers who do not appear to know where to transport their patients. As a result, constituents, many of whom are vulnerable and in pain and discomfort, have missed appointments and surgery. This has caused much distress.
I have asked for a explanations and assurances from CCG on future PTS performance and will keep you updated on what answer I receive.
Healthwatch West Sussex have released a statement updating the public on what they have been doing in response to what local people have been telling them about Coperforma, which you can see here: http://goo.gl/j1wI83